• Help

• How to choose products
• How to place an order
• How to register
• How to pay
• How to get
• How to return the product

How to choose products

For the convenience of searching, all products in the catalog are divided into categories by purpose. You can select the desired categories by clicking on the "Product Catalog" button on the main page of the site.

To get a detailed description of the product, go from the list to the product page by clicking on its image or title.

All prices listed in the catalog are wholesale. The minimum order amount is 60,000 rubles.

How to place an order

Through the "shopping cart"

Add items to the cart by clicking the "Buy" button on their product cards or pages with a full description.

Next, go to the "Shopping Cart" by clicking on its icon located in the upper right corner of the page. Check the list of products, their quantity and total cost and click the "Place an order" button.

In the next step, fill in the information required for payment and delivery of the order, select a convenient delivery and payment option. If necessary, specify an additional comment on the order in the appropriate field. Please note: the email address specified at this stage will be used as a login to log in to the site in the future.

Read the terms of the return of goods, check the box, agree with them, and complete the registration with the "Place an order" button. Confirmation of receipt of the order will be sent to you by e-mail.

You can check the order status at any time in personal account.

How to register

You can register on the site before making your first order. To do this, open the personal section by clicking on the icon in the upper right corner and click on the "Register" link at the bottom of the page that opens.

To register, fill in all the main fields:

• name,
• last name,
• email address – it will also be used to log in to the site under your account and send notifications,
• password containing more than 6 characters,
• password confirmation.

Confirm the entered data with the "Register" button.

How to pay

In Cash

• upon delivery by courier of our delivery service,
• upon pickup.

By bank transfer using bank details

Payment details:

Name of the organization	MEGATORG GROUP LLC
Legal address	192241, St. Petersburg, Sofiyskaya str., 54, lit. A, pom. 25N. part of the pom.№47
Postal address	192241, St. Petersburg, Sofiyskaya str., 54, lit. A, pom. 25N. part of the pom.№47
P/s	40702810855000049218
Bank	NORTH-WESTERN BANK OF SBERBANK PJSC
Correspondent/s	30101810500000000653
INN	7816671292
BIC	044030653
CHECKPOINT	781601001
OGRN	1187847099890

To the Sberbank card

After placing the order, our manager will write you the card number.

How to get

Pickup

Pickup is carried out from our warehouse located at St. Petersburg, Sofiyskaya str., 54. Finished orders are stored in the warehouse for 7 days. After the deadline, the orders will be disbanded. You can extend the shelf life by calling 8 (800) 222-43-02 (free of charge in Russia).

Delivery

We deliver orders:

• To the SDEC collection points. In this case, it is possible to pay in cash or by card upon receipt and return the goods.
• By courier for delivery in St. Petersburg and the Leningrad region.
• A transport company ("PEC", "Business Lines" or any other of your choice) throughout Russia.

Delivery is charged additionally:

• Pickup is free of charge.
• Delivery in St. Petersburg within the ring road by our company is free.
• Only orders worth more than 60,000 rubles are sent outside the Ring Road. The cost is calculated according to the tariff – 30 rubles/km. For orders over 100,000 rubles, delivery within 300 km from St. Petersburg is free.
• To the regions – depends on the size and weight of the order, the tariffs of the selected company and the need to pay for the crate /additional packaging. It is paid upon receipt.

The exact cost of delivery will be announced by the manager at the stage of order approval. You can also get answers to your questions about delivery by calling toll-free 8 (800) 222-43-02, ordering a callback, and asking an online consultant a question.

How to return the product

For legal entities

To return the product with it, you must provide the following documents:

• Statement,
• return invoice or form TORG-12.

The additional list of documents depends on the payment method:

• when replacing a product with a similar one, a power of attorney to receive the product,
• upon refund– a letter for a refund,
• in case of partial replacement and refund of funds – a power of attorney and a letter.

When filling out the documents, specify:

• payer and recipient: MEGATORG GROUP LLC.;
• the address of the consignee: St. Petersburg, Sofiyskaya str., 54;
• reason for return for defective product: "The return of marriage."

You can refund the money for the product in the following ways:

• Cash in case of refusal of part of the goods after receipt at the pick-up point (on the same day). The application form and the TORG-12 form can be obtained from our employee.
• In cash after cash payment and closing of the transaction. An application for a refund is required to be attached to the package of documents.
• A refund to the account after a non-cash payment.

Funds can also be counted towards future purchases.

For individuals

For individuals, the return of goods of proper and improper quality differs.

Of good quality

• For a complete or partial refusal before sending the goods, please contact us by phone 8 (800) 222-43-02 (free in Russia), 8 (812) 676-88-85 (St. PetersburgPetersburg) or via the feedback form.
A partial refund is also possible upon delivery by our delivery service upon receipt from the courier's hands.
• After payment, a refund can be made within 14 business days.

Documents for return:

• refund application,
• a copy of the passport.

Refunds are made in the same way as the payment was made.

Of poor quality

If you find a factory defect or damage that appeared during the delivery of the crated cargo, write an email to ishop@estet-home.ru .

In the body of the letter, specify:

• the article and the name of the damaged products,
• quantity,
• type of damage.

Each individual product must be provided with a photo that clearly shows the nature of the damage.

The application is considered within 5 working days, after which our manager will contact you to discuss further actions.

For more detailed conditions for the return of goods of proper and improper quality, see Return of the product.